ORGXPERT

Process

   Engineering

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At OrgXpert, we specialize in designing and optimizing process flows that enhance organizational efficiency and drive strategic success.

Our services focus on aligning processes with policies, procedures, and operational targets to create a cohesive and efficient operational framework.

Efficient process engineering is essential for maintaining competitiveness and operational excellence in today’s business landscape.

At OrgXpert, we specialize in streamlining operations through detailed process flow development, efficiency analysis, and aligning policies, procedures, and targets with process performance. Using advanced process management tools, we break down narratives into actionable activities, establish clear rules, and create operating procedures to minimize deviations and drive consistency.

Our approach integrates process targets into performance management systems to ensure accountability and continuous improvement. We train cross-functional teams to manage and monitor efficiency, supported by expert consulting, interviews, focus groups, and digital analysis.

With OrgXpert, you’ll achieve sustainable operational excellence and long-term success.

Process Flow Development

 

  • Decide on process management software.
  • Define purpose of the process(es).
  • Guide process owners and team to develop a clear narrative (the story of how the team realises purpose).
  • Break narrative into activities.
  • Use activity to develop dependency flow and depict flow on software.
  • Create conditions, and separate activity from conditions. Depict on software.
  • Categorise activity – i.e., what type of activity is this (task, process, procedure, project, etc.). Depict on software.
  • Develop process variables – predecessors, loops, duration, responsible role(s), cycle time, weight, etc). Depict on software.
  • Establish process rules. Determine suitability of incorporating rules into policy.
  • Establish operating procedures (to explain rules and to avoid deviation).
  • Create process targets.
  • Establish process management accountability within the organogram.
  • Integrate process rules and targets into a performance management system.
  • Create cross-functional teams and train them to manage process efficiency.
  • To do the above, we will do online consulting, interviews, focus groups, digital questionnaires, & desktop analysis.

Process Efficiency Analysis

 

  • Analyse process flows and record inefficiencies.
  • Assess process target performance.
  • Assess whether Org rules (policies and procedures) empower process performance.
  • Assess whether performance indicators drive process efficiency.
  • Assess whether process inefficiencies can be treated through adjusting the activity flow, targets, policies, or procedures.
  • Assess whether process inefficiencies can be treated through adjustment of the organogram.
  • Assess whether process inefficiencies can be addressed through training, development, mentorship, or coaching.
  • Assess whether process inefficiencies have its root cause in a dysfunctional Org culture.
  • Deliver a process efficiency report.
  • To do the above, we will do online consulting, interviews, focus groups, digital questionnaires, & desktop analysis.

Linking Policy & Procedures to Process Flow

 

  • Assess whether the current rules adequately empower optimal efficiency.
  • Assess whether rules are anchored in the Org policy.
  • Assess whether there are operating procedures that empower process flow.
  • Deliver a “as is” analysis report with clear recommendations.
  • Implement approved recommendations.
  • Ensure that there is a clear link between policy, procedures, and process flow; with an understanding that policy and procedures empower efficient process flow.
  • Create cross functional teams to constantly monitor and evaluate.
  • Deliver a change management plan.
  • To do the above, we will do online consulting, interviews, focus groups, digital questionnaires, & desktop analysis.

Linking Operational Targets to Process Flow

 

  • Assess current targets against the Level Zero Model.
  • Develop / adjust Level Zero targets.
  • Assess whether current targets are anchored in the Level Zero Model.
  • Assess whether current targets drive process efficiency and mitigates deviation from process flow.
  • Deliver a “as is” analysis report with clear recommendations.
  • Implement approved recommendations.
  • Ensure that there is a clear link between targets and process flow; with an understanding that targets mitigate the risks of inefficiency and deviation from future predictions.
  • Create cross functional teams to constantly monitor and evaluate.
  • Deliver a change management plan.
  • To do the above, we will do online consulting, interviews, focus groups, digital questionnaires, & desktop analysis.

Deliver Change Management Plan

 

  • Understand the reason for change.
  • Understand the change that must happen and define the change objectives.
  • Understand the potential effects of the change on people, processes, and technology.
  • Identify affected stakeholders, assess readiness, and evaluate barriers to adoption.
  • Define the envisaged effect that the change must bring.
  • Assemble a Change Management Team.
  • Develop a Communication Plan.
  • Compile and approve the change management plan.
  • Guide implementation.

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